{"id":1897,"date":"2014-01-20T11:10:55","date_gmt":"2014-01-20T11:10:55","guid":{"rendered":"http:\/\/blog.synergita.com\/?p=1897"},"modified":"2014-01-20T11:10:55","modified_gmt":"2014-01-20T11:10:55","slug":"synergita-integrates-with-medallia-customer-experience-management-solution","status":"publish","type":"post","link":"https:\/\/newtest.synergita.com\/blog\/synergita-integrates-with-medallia-customer-experience-management-solution\/","title":{"rendered":"Synergita integrates with Medallia \u2013 Customer Experience Management Solution"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;\">Recently, one of the leader in Hotel industry chose <a title=\"Synergita - Employee Management\" href=\"https:\/\/www.synergita.com\/\">Synergita <\/a>for their employee performance management needs.\u00a0 They use Medallia for keeping track of their customer experience and feedback.\u00a0 They get scores from Medallia on daily\/weekly\/monthly basis.\u00a0 While these scores are reflection of how various departments function within the hotel, it also reflects the employees\u2019 performance.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">For example, if the restaurant gets fantastic experience comments from the guest, it reflects on the following:\u00a0 food quality, seating experience, serving experience, etc.\u00a0 So, chef, manager, waiter have joint responsibilities in providing excellent customer experience at the restaurant.\u00a0 And, the score (appreciation) should be passed onto these employees.<\/span><\/p>\n<p><a href=\"https:\/\/www.synergita.com\/whitepaper\/choosing-employee-performance-management-software-whitepaper.html\"><img loading=\"lazy\" decoding=\"async\" style=\"font-size: 13px; line-height: 19px;\" src=\"https:\/\/blog.synergita.com\/wp-content\/uploads\/2013\/12\/Whitepaper-Download.png\" alt=\"Download Whitepaper\" width=\"650\" height=\"46\" \/><\/a><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">So, they have extended Medallia scores to reflect on i<\/span><span style=\"font-family: arial, helvetica, sans-serif;\">ndividual employee performance.\u00a0 Synergita has integrated with Medallia to take these scores in<\/span><span style=\"font-size: 13px; line-height: 19px; font-family: arial, helvetica, sans-serif;\">to individual employee rating.\u00a0 Administrator will be able to simply import the scores from Medallia and export into Synergita.\u00a0 Now, from Synergita, one can see the self-evaluation feedback, manager\u2019s feedback, peer\u2019 feedback, various audit comments, Medallia scores, etc. all in a single screen with a single click. \u00a0<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Medallia\u00a0(<a href=\"http:\/\/www.medallia.com\">www.medallia.com<\/a>) provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.\u00a0 As part of a Customer Relationship Management (CRM or Social CRM) program,\u00a0Medallia\u2019s cloud-based Customer Experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and delivers action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.<\/span><\/p>\n<p><a href=\"https:\/\/www.synergita.com\/synergita-test-drive.html?utm_source=Blog&amp;utm_medium=Post&amp;utm_campaign=Raji\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5470 size-full\" src=\"https:\/\/localhost\/synergitablognew\/wp-content\/uploads\/2013\/10\/synergita_test-drive-1-1.jpg\" alt=\"\" width=\"650\" height=\"96\" srcset=\"https:\/\/newtest.synergita.com\/blog\/wp-content\/uploads\/2013\/10\/synergita_test-drive-1-1.jpg 650w, https:\/\/newtest.synergita.com\/blog\/wp-content\/uploads\/2013\/10\/synergita_test-drive-1-1-300x44.jpg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, one of the leader in Hotel industry chose Synergita for their employee performance management needs.\u00a0 They use Medallia for&#8230;<\/p>\n","protected":false},"author":8,"featured_media":2474,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[116,108,48,115,26,60,13,24,22],"ppma_author":[56],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Synergita integrates with Medallia \u2013 Customer Experience Management Solution - Synergita integrates with Medallia \u2013 Customer Experience Management Solution<\/title>\n<meta name=\"description\" content=\"one of the leader in Hotel industry chose Synergita for their employee performance management needs. They use Medallia for keeping track of their customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newtest.synergita.com\/blog\/synergita-integrates-with-medallia-customer-experience-management-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Synergita integrates with Medallia \u2013 Customer Experience Management Solution - Synergita integrates with Medallia \u2013 Customer Experience Management Solution\" \/>\n<meta property=\"og:description\" content=\"one of the leader in Hotel industry chose Synergita for their employee performance management needs. 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