{"id":2963,"date":"2015-12-07T12:15:10","date_gmt":"2015-12-07T12:15:10","guid":{"rendered":"http:\/\/blog.synergita.com\/?p=2963"},"modified":"2015-12-07T12:15:10","modified_gmt":"2015-12-07T12:15:10","slug":"chennai-rains-bring-more-resilience","status":"publish","type":"post","link":"https:\/\/newtest.synergita.com\/blog\/chennai-rains-bring-more-resilience\/","title":{"rendered":"Chennai Rains bring more Resilience\u2026"},"content":{"rendered":"<p>You might have seen a delay from our end in responding to the support tickets \/ might have not been able to reach us on Wed &amp; Thu (2<sup>nd<\/sup> &amp; 3<sup>rd<\/sup> December 2015) last week.\u00a0 Apologies for that.<\/p>\n<p>Our (Synergita) development and support team is based out of Chennai, capital of Tamil Nadu state in India.\u00a0 Chennai has witnessed unprecedented rains last week and entire city got flooded (<a href=\"http:\/\/www.thehindu.com\/news\/cities\/chennai\/tamil-nadu-rains-devastation-unfolds-as-flood-recedes\/article7955293.ece\">http:\/\/www.thehindu.com\/news\/cities\/chennai\/tamil-nadu-rains-devastation-unfolds-as-flood-recedes\/article7955293.ece<\/a>).\u00a0 Entire city was without power, mobile network for communication, transportation for 2-3 days. \u00a0People had to migrate out of their houses and go to safer places. \u00a0Huge loss across.<\/p>\n<p>We were concerned about safety of our team members and their families.\u00a0 And, thank fully, no issues.\u00a0 Our people have joined relief operations across the city \u2013 supporting food distribution, shelter assistance, etc.\u00a0 Narayanan (our India based customers are familiar with him) was pretty active with his volunteer effort.\u00a0 He helped with food distribution, locating people (esp. our employee\u2019s relatives), etc.\u00a0 Thank you, Narayanan.<\/p>\n<p>Viswa, part of our support team, stayed back at office and took care of all support tickets, reached out to our customers. \u00a0Vishnu supported from home. \u00a0Thank you, Guys. \u00a0Some of our development &amp; testing team members whoever could come to office last week played the role of support team. \u00a0Thank you, team.<\/p>\n<p>Things are becoming better now. \u00a0Water got drained and springing\u00a0back to normalcy. \u00a0We have resumed our support operations from Friday (4<sup>th<\/sup> December, 2015).\u00a0 Now, we are fully operational (7<sup>th<\/sup> December, 2015). \u00a0Entire development and support team members have come back to work.\u00a0 Our power, internet connection, mobile network, etc. are fully back.<\/p>\n<p>As you know, we use Amazon cloud for hosting Synergita.\u00a0 So, we did not have any technical issues during this period.\u00a0 Server and data are safe.\u00a0 We will figure out a mechanism to have an alternate location for support continuity.<\/p>\n<p>We have few new customers for whom we are implementing Synergita currently.\u00a0 Many of them are scheduled to go live this month, before Christmas.\u00a0 We certainly understand the importance of this and will make sure that we will hit the go-live date.\u00a0 On the development side as well, we have promised few exciting features which are scheduled to be released for the New Year. \u00a0We will be on top of these.<\/p>\n<p>While last week was a tough time, it did help in knowing ourselves better, made us stronger, etc.\u00a0 I personally got more opportunities to spend time with our neighbors and know them better, did group cooking for food, etc.<\/p>\n<p>Once again, thank you for all the support and understanding.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You might have seen a delay from our end in responding to the support tickets \/ might have not been&#8230;<\/p>\n","protected":false},"author":11,"featured_media":2967,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[181],"ppma_author":[27],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chennai Rains bring more Resilience<\/title>\n<meta name=\"description\" content=\"Chennai Rains created huge havoc across the city. 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