{"id":7156,"date":"2020-11-19T10:00:25","date_gmt":"2020-11-19T10:00:25","guid":{"rendered":"https:\/\/www.synergita.com\/blog\/?p=7156"},"modified":"2020-11-19T10:00:25","modified_gmt":"2020-11-19T10:00:25","slug":"how-to-create-a-collaborative-mindset-promote-teamwork-and-engage-employees","status":"publish","type":"post","link":"https:\/\/newtest.synergita.com\/blog\/how-to-create-a-collaborative-mindset-promote-teamwork-and-engage-employees\/","title":{"rendered":"How to Create a Collaborative Mindset, Promote Teamwork, and Engage Employees?"},"content":{"rendered":"\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">About Our Speaker&nbsp;<\/h4>\n\n\n\n<p>Jeremy&nbsp;D&nbsp;Stick is the Director of Human Resources for TML Health, an intergovernmental health benefits pool for municipalities and political subdivisions in Texas.&nbsp;&nbsp;<\/p>\n\n\n\n<p>For more than 20 years, he has provided Human Resources Leadership for non-profit and for-profit organizations as well as led Human Capital initiatives for various governmental agencies. Some notable engagements include rebuilding and rebranding TML\u2019s Human Resources department, as well as working with the CIA, US Coast Guard, US Bureau of Engraving and Printing, and being a contributing member to Forbes Human Resources Council.&nbsp;<\/p>\n\n\n\n<p>Jeremy earned a Ph.D. in Human Resources with an emphasis in Leadership Development and a Master\u2019s in Education Psychology from the University of Nebraska \u2013 Lincoln. In his free time, Jeremy enjoys outdoor activities with his wife Keren and two-year old son Jacob.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Podcast<\/h4>\n\n\n\n<figure class=\"wp-block-embed-youtube aligncenter wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Create a Collaborative Mindset, Promote Teamwork, and Engage Employees?\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/02k7pw0QIa0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">A Glimpse&nbsp;into&nbsp;the Podcast&nbsp;<\/h4>\n\n\n\n<p><a href=\"#1\"><strong>02:08<\/strong><strong>&nbsp;\u2013 06:35&nbsp;<\/strong><strong>&#8211;<\/strong><\/a>&nbsp;What are your tips to create and increase collaborative mindset in the employees?&nbsp;<\/p>\n\n\n\n<p><a href=\"#2\"><strong>06:56<\/strong><strong>&nbsp;\u2013 13:49&nbsp;<\/strong><strong>&#8211;<\/strong><\/a>&nbsp;How do you figure out whether an employee is able to perform at his highest potential in this new normal?&nbsp;<\/p>\n\n\n\n<p><a href=\"#3\"><strong>16:27<\/strong><strong>&nbsp;\u2013 19:52&nbsp;<\/strong><strong>&#8211;<\/strong><\/a>&nbsp;How do you alleviate the fears of employees and get them to engage by letting them know their contribution in solving&nbsp;the problem or the challenges of the business?&nbsp;<\/p>\n\n\n\n<p><a href=\"#4\"><strong>19:54<\/strong><strong>&nbsp;\u2013 24:44 &#8211;<\/strong><strong>&nbsp;<\/strong><\/a>How do the expectations are going to change as businesses are starting to open up?&nbsp;<\/p>\n\n\n\n<p><strong>Insightful Chat on Performance Management and Employee Engagement<\/strong>&nbsp;<\/p>\n\n\n\n<div id=\"1\" style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><em>W<\/em><\/strong><strong><em>e feel that people lose connection with th<\/em><\/strong><strong><em>eir teams. They had got people in the office to&nbsp;<\/em><\/strong><strong><em>interact with.&nbsp;<\/em><\/strong><strong><em>W<\/em><\/strong><strong><em>hen&nbsp;<\/em><\/strong><strong><em>we<\/em><\/strong><strong><em>\u2019re in&nbsp;<\/em><\/strong><strong><em>the&nbsp;<\/em><\/strong><strong><em>office,&nbsp;<\/em><\/strong><strong><em>we<\/em><\/strong><strong><em>&nbsp;talk to them,&nbsp;<\/em><\/strong><strong><em>we<\/em><\/strong><strong><em>&nbsp;we<\/em><\/strong><strong><em>re meeting with them in person<\/em><\/strong><strong><em>&nbsp;but that&#8217;s something&nbsp;<\/em><\/strong><strong><em>a<\/em><\/strong><strong><em>&nbsp;very<\/em><\/strong><strong><em>&nbsp;strong bond<\/em><\/strong><strong><em>&nbsp;that we&nbsp;<\/em><\/strong><strong><em>took<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>for granted<\/em><\/strong><strong><em>&nbsp;and we didn\u2019t realize that something like this<\/em><\/strong><strong><em>&nbsp;[pandemic]<\/em><\/strong><strong><em>&nbsp;could weaken it, say the least<\/em><\/strong><strong><em>,<\/em><\/strong><strong><em>&nbsp;but not broken<\/em><\/strong><strong><em>.&nbsp;<\/em><\/strong><strong><em>T<\/em><\/strong><strong><em>here are ways to strengthen that b<\/em><\/strong><strong><em>ond<\/em><\/strong><strong><em>&nbsp;even<\/em><\/strong><strong><em>&nbsp;in this current<\/em><\/strong><strong><em>&nbsp;model of working together<\/em><\/strong><strong><em>.<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>W<\/em><\/strong><strong><em>hat do you think&nbsp;<\/em><\/strong><strong><em>and what are&nbsp;<\/em><\/strong><strong><em>you<\/em><\/strong><strong><em>r<\/em><\/strong><strong><em>&nbsp;ideas that you<\/em><\/strong><strong><em>\u2019ve<\/em><\/strong><strong><em>&nbsp;see<\/em><\/strong><strong><em>n<\/em><\/strong><strong><em>&nbsp;work<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>in<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>creat<\/em><\/strong><strong><em>ing<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>and<\/em><\/strong><strong><em>&nbsp;increas<\/em><\/strong><strong><em>ing<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>that<\/em><\/strong><strong><em>&nbsp;collaborative mindset in this remo<\/em><\/strong><strong><em>t<\/em><\/strong><strong><em>e<\/em><\/strong><strong><em>&nbsp;working scenario that we\u2019re in<\/em><\/strong><strong><em>?<\/em><\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Absolutely,&nbsp;we struggled with it when we went remote.&nbsp;We actually made the decision in a week.&nbsp;We have been testing the capability to go remote.&nbsp;We started on Monday,&nbsp;send people home,&nbsp;here&nbsp;and&nbsp;there&nbsp;Monday to&nbsp;Friday and then actually on a Sunday,&nbsp;we flipped&nbsp;the switch and everybody came into the office and got their computers,&nbsp;went home,&nbsp;and 100%&nbsp;remote&nbsp;like you said.&nbsp;We thought that this&nbsp;was&nbsp;going to be a few weeks and so it was fine at first.&nbsp;It was&nbsp;no big deal and then we&nbsp;externded&nbsp;to&nbsp;months and now we&#8217;re going on seven months being remote&nbsp;and&nbsp;the ability to interact with people as&nbsp;you said,&nbsp;we did lose that.&nbsp;The informal stop by someone&#8217;s desk or pop into their office,&nbsp;it&#8217;s gone or even that idle chitchat that you have,&nbsp;going to the meeting,&nbsp;or when you get to the meeting,&nbsp;sitting down for a few minutes.&nbsp;So,&nbsp;we&#8217;ve been struggling kind of&nbsp;on&nbsp;what we wanted to do and how we get that normalcy back and we did realize that it was&nbsp;meeting&nbsp;to&nbsp;meeting to&nbsp;meeting was what&nbsp;our days&nbsp;were&nbsp;like.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So,&nbsp;we started actually putting this stipulation that meetings couldn&#8217;t run more than 45 minutes.&nbsp;So,&nbsp;it would start on the quarter hour,&nbsp;run to the hour,&nbsp;and then there was a 15-minute break.&nbsp;That 15-minute break,&nbsp;you could use to chat with somebody,&nbsp;talk to them before the meeting,&nbsp;or do an impromptu&nbsp;or&nbsp;you use your technology,&nbsp;we use teams,&nbsp;to&nbsp;call somebody and just talk to them,&nbsp;can be work-related&nbsp;or&nbsp;how are you doing.&nbsp;One of our directors actually makes it a point to call everybody in her team. So,&nbsp;she&#8217;s&nbsp;gotta&nbsp;a checklist and she&nbsp;just&nbsp;works&nbsp;through the checklist and she talks to a couple of people each week and just randomly calls them and she said that it&#8217;s really funny because the minute they pick up they say,&nbsp;\u201cWhat&#8217;s wrong?\u201d&nbsp;And you know,&nbsp;when you hear from&nbsp;a director,&nbsp;something&#8217;s&nbsp;gotta&nbsp;be wrong and&nbsp;I have taken that&nbsp;idea because from human resources,&nbsp;nobody wants to hear from people and they just want me to stay away and with all of a sudden,&nbsp;I pop up there,&nbsp;\u201cWhat did I do?\u201d&nbsp;and&nbsp;it&#8217;s me just saying,&nbsp;\u201cHey,&nbsp;how are you doing?\u201d&nbsp;\u201cWhat&#8217;s going well?\u201d&nbsp;\u201cWhat can we&nbsp;improve upon?\u201d&nbsp;and&nbsp;we&#8217;ve&nbsp;really just started to kind of push each other into that direction of talking more.&nbsp;And we have lunches&nbsp;that we&#8217;ve done like virtual lunches.&nbsp;We have some virtual happy hours&nbsp;that&nbsp;teams have done but we noticed&nbsp;that when you just do teams,&nbsp;they become silent.&nbsp;So,&nbsp;the IT&nbsp;Department over here doing their happy hour and then communications&nbsp;are&nbsp;doing theirs.&nbsp;So,&nbsp;it started to kind of host&nbsp;inter-departmental happy hours.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>It&#8217;s&nbsp;not between two&nbsp;people to pop in and obviously a happy hour&nbsp;or&nbsp;2 begins little bit crazy&nbsp;&#8217;cause&nbsp;we have 30 people trying to talk,&nbsp;it creates&nbsp;a&nbsp;kind of an overview but people just have an opportunity to actually get human interaction and we\u2019re&nbsp;somewhat&nbsp;fortunate that the building that we own has a very large conference room and so,&nbsp;when we have an incredibly important meeting or an initiative&nbsp;that we&#8217;re working on,&nbsp;we will ask for people to come in to work on site for&nbsp;a&nbsp;day.&nbsp;We&#8217;ve got everything set up for social distancing,&nbsp;don&#8217;t touch door handles,&nbsp;or anything like that.&nbsp;You just use your badge but we do recognize that there are times you have to be in person to be a little more collaborative.&nbsp;&nbsp;<\/p>\n\n\n\n<div id=\"2\" style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><em>T<\/em><\/strong><strong><em>he&nbsp;<\/em><\/strong><strong><em>new&nbsp;<\/em><\/strong><strong><em>water cooler conversations, which brings in the family and then someone pops into the background and you say, this i<\/em><\/strong><strong><em>s what my daughter is up to<\/em><\/strong><strong><em>, she\u2019s doing her homework<\/em><\/strong><strong><em>, or she is upset, or whatever that may be. I&nbsp;<\/em><\/strong><strong><em>have&nbsp;<\/em><\/strong><strong><em>noticed that has become a new kind of normal, which is very nice.&nbsp;<\/em><\/strong><strong><em>But is it \u2018disengaging\u2019? Because at work, we have little distractions when it comes to what we&nbsp;<\/em><\/strong><strong><em>focused<\/em><\/strong><strong><em>&nbsp;on.&nbsp;<\/em><\/strong><strong><em>We were almost blinded, work blinded. When we\u2019re at home, other things get in the way<\/em><\/strong><strong><em>, not intentionally though. So, we ask ourselves and also some of our customers too, how do you able to figure out whether an employee is able to perform at his highest potential in th<\/em><\/strong><strong><em>e new normal?<\/em><\/strong><strong><em>&nbsp;How do you avoid the circumstances that limit the high potential employees?<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Absolutely.&nbsp;So,&nbsp;we\u2019ve&nbsp;kind of looked&nbsp;at that problem and&nbsp;it was intact&nbsp;on two different levels so with the engagement side,&nbsp;keeping the employees engaged in TML because we talked about when you go remote,&nbsp;there&#8217;s no sense of that you belong to&nbsp;TML.&nbsp;The culture starts to kind of shift because now you&#8217;re home,&nbsp;you don&#8217;t have that interaction.&nbsp;So,&nbsp;we actually created an employee engagement committee and one of the things that we were really focused on,&nbsp;was ensuring that we&#8217;ve got a representative from each Department and we have a pretty&nbsp;diverse tenure&nbsp;at TML.&nbsp;We&nbsp;have&nbsp;people who have been there for 25 years and then we have people who&#8217;ve been there for a year or two,&nbsp;and it was important for us to get&nbsp;a representation for each Department because they represent those different demographics, and&nbsp;so,&nbsp;what is it that would engage somebody who&#8217;s been here for a year and maybe 22 is very different than&nbsp;somebody&nbsp;who&#8217;s been here for 25 years and is approaching their 60s.&nbsp;So,&nbsp;how do you&nbsp;engage&nbsp;an&nbsp;entire workforce?&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Engagement:&nbsp;<\/strong>And so,&nbsp;we&#8217;ve got this engagement committee and we have some of the historical knowledge about things that people used to love&nbsp;at TML.&nbsp;Halloween is coming up and that is a very big holiday for TML.&nbsp;There was a pumpkin carving contest,&nbsp;there were costumes&nbsp;but how do you do all that&nbsp;remotely?&nbsp;The&nbsp;engagement&nbsp;committee said,&nbsp;\u201cWe&#8217;re doing it remotely.\u201d&nbsp;So now on,&nbsp;Halloween, which is on&nbsp;Saturday,&nbsp;so the Friday&nbsp;before,&nbsp;we&#8217;re having a costume contest,&nbsp;and&nbsp;with your&nbsp;best costume,&nbsp;you can take your picture,&nbsp;you can do a&nbsp;video,&nbsp;best child costume because most kids are home right now and we&#8217;ve even thrown a best pet costume.&nbsp;They&#8217;re doing a social hour&nbsp;for the pumpkin carving and then at the end of the&nbsp;day,<del>w<\/del>&nbsp;there&#8217;s&nbsp;gonna&nbsp;be happy hour&nbsp;with&nbsp;trivia where they announced prizes,&nbsp;so&nbsp;that&#8217;s one thing that our engagement committee is doing is figuring out ways to keep our staff engaged in&nbsp;TML so that it doesn&#8217;t just become the monotony&nbsp;at work&nbsp;and&nbsp;like I&#8217;m doing my job and&nbsp;I&#8217;m having fun because now I&#8217;m engaged in what I&#8217;m doing.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Disengagement:<\/strong>&nbsp;Some other things with the disengagement as you said,&nbsp;when we were in the office the bar was here.&nbsp;Well,&nbsp;our bars haven&#8217;t&nbsp;changed,&nbsp;we&#8217;re actually in the middle of three major strategic initiatives.&nbsp;So,&nbsp;we&#8217;re&nbsp;expecting so much&nbsp;more&nbsp;from our&nbsp;staff.&nbsp;We&nbsp;have so much more going on&nbsp;and it&#8217;s one of those that we know we just can&#8217;t ask our staff to give&nbsp;more.&nbsp;We have to get creative and what do we do.&nbsp;So,&nbsp;one thing when we made that first switch to go to remote in April because&nbsp;we are an&nbsp;insurance company,&nbsp;we didn&#8217;t get to stop&nbsp;because&nbsp;we&nbsp;are&nbsp;essential business,&nbsp;so everything had to keep going.&nbsp;We could&nbsp;not&nbsp;delay.&nbsp;So,&nbsp;we&nbsp;rolled out something called a hero in pay and what it was is,&nbsp;if people didn&#8217;t take off a day of work in April,&nbsp;we gave them a&nbsp;one-time&nbsp;merit,&nbsp;and we gave them one free PTO day to use over the next year.&nbsp;We&nbsp;knew that&nbsp;April&nbsp;was&nbsp;going to be a really critical month for us to get claims process, to get things going&nbsp;again, and we knew that there was a lot of uncertainty.&nbsp;So, we were rewarding&nbsp;people&nbsp;for&nbsp;doing that extra effort.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Tips to Engage Your Employees.&nbsp;<\/strong>We were all&nbsp;remote,&nbsp;so we were&nbsp;asking to just help us out,&nbsp;give us the commitment in return we&#8217;re going to be able to give you X&nbsp;and&nbsp;Y.&nbsp;We&#8217;ve also got pretty creative with the fact that we&#8217;re not traveling now,&nbsp;so we have money that was typically allocated for budget&nbsp;in&nbsp;travel,&nbsp;we can use it to do other things.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>So,&nbsp;little merits here,&nbsp;so&nbsp;departments&nbsp;who have metric goals,&nbsp;we have the metrics set,&nbsp;and&nbsp;when&nbsp;the Departments&nbsp;achieve those overall metrics,&nbsp;we do like a $10 gift card for another virtual lunch,&nbsp;just&nbsp;a way to say thank you.&nbsp;It&#8217;s just simple little things that we can come up with here and there.&nbsp;We have&nbsp;a&nbsp;virtual bingo that we\u2019ve been doing&nbsp;throughout the week and&nbsp;we\u2019ve&nbsp;twisted it up and now it&#8217;s a virtual trivia bingo.&nbsp;So,&nbsp;you have to know the answer to the&nbsp;Trivia&nbsp;question to get your score and&nbsp;what&nbsp;we constantly do as well as we&nbsp;reach&nbsp;out to staff to see what do you need from us.&nbsp;&nbsp;<\/li><li>There&#8217;s constant communication especially from the&nbsp;HR&nbsp;Department,&nbsp;where we randomly will ping&nbsp;people and say,&nbsp;\u201cHow are you doing?\u201d&nbsp;&#8220;What&#8217;s going well?\u201d&nbsp;\u201cWhere are you struggling?\u201d&nbsp;\u201cWhat&nbsp;something that we can do to help?\u201d&nbsp;We&#8217;re&nbsp;listening to the&nbsp;feedback because the staff can tell us what they need to help keep them engaged or what they may not have to help with them.&nbsp;&nbsp;<\/li><li>And then other thing is just totally embracing technology. With the disengagement,&nbsp;it&#8217;s a possibility&nbsp;but&nbsp;our&nbsp;IT Department,&nbsp;anything people need,&nbsp;they&#8217;re going to help them get it and then leave and go to their house help set them up.&nbsp;That way,&nbsp;we don&#8217;t have any obstacles that are in the way.&nbsp;We&#8217;re trying to mitigate anything that we can to help keep our staff engaged and again it goes all back to that communication and letting staff know that even though you&#8217;re&nbsp;home, you are still the&nbsp;heart of TML.&nbsp;Now,&nbsp;it&#8217;s just it&#8217;s a different environment so we want you to help us work together to create this new culture that we&#8217;re having to embrace.&nbsp;<\/li><\/ol>\n\n\n\n<div id=\"3\" style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><em>We keep<\/em><\/strong><strong><em>&nbsp;talking about collaboration<\/em><\/strong><strong><em>&nbsp;while working from home,<\/em><\/strong><strong><em>&nbsp;but<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>another element that&nbsp;<\/em><\/strong><strong><em>we try to talk about is trying to do a temperature check on&nbsp;<\/em><\/strong><strong><em>employees who genuinely have concern, maybe your business is not performing well<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>because of the pandemic and all the external environment. S<\/em><\/strong><strong><em>o<\/em><\/strong><strong><em>,<\/em><\/strong><strong><em>&nbsp;what&#8217;s going through their mind<\/em><\/strong><strong><em>?<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>H<\/em><\/strong><strong><em>ow do you&nbsp;<\/em><\/strong><strong><em>alleviate<\/em><\/strong><strong><em>&nbsp;those fears and for employees<\/em><\/strong><strong><em>?<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>H<\/em><\/strong><strong><em>ow do you get them to engage that they&#8217;re actually helping to solve the problem or the challenges&nbsp;<\/em><\/strong><strong><em>of&nbsp;<\/em><\/strong><strong><em>the business<\/em><\/strong><strong><em>?<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>Metrics is a good way but metrics itself do not solve a problem.&nbsp;<\/em><\/strong><strong><em>H<\/em><\/strong><strong><em>ave&nbsp;<\/em><\/strong><strong><em>you come across&nbsp;<\/em><\/strong><strong><em>those kinds of challenges<\/em><\/strong><strong><em>?<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We have. As&nbsp;I said,&nbsp;we got a number of strategic initiatives that we&#8217;ve undergone in this last year and&nbsp;we&#8217;ve got plans so a lot of our stuff is 2021-2022 for the actual implementation of these new software programs,&nbsp;third party administrators.&nbsp;So,&nbsp;we&nbsp;have a lot&nbsp;going on and&nbsp;it is an&nbsp;opportunity,&nbsp;we knew what wasn&#8217;t working&nbsp;or the&nbsp;clear ways to do this more efficiently and so now we&#8217;re working with staff as we&#8217;re making these transitions and talking to them because they&#8217;re the ones who are embedded in these changes and it&#8217;s&nbsp;\u201cWhat&#8217;s going well?\u201d&nbsp;\u201cWhere do you see the concerns are?\u201d&nbsp;\u201cWhere could be a potential hang up as we move from&nbsp;A&nbsp;to B?\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The other thing is as we&nbsp;are&nbsp;starting to make these&nbsp;shifts,&nbsp;skill sets are going to change.&nbsp;And&nbsp;what we&#8217;re doing is we&#8217;re talking with staff and saying&nbsp;\u201cWhere are you now?\u201d&nbsp;and&nbsp;\u201cWhat are you going to need to be successful with these new systems?\u201d&nbsp;So,&nbsp;we&#8217;ve got something that we&#8217;ve called an individual development plan,&nbsp;IDP for short,&nbsp;and it&#8217;s an opportunity for our staff&nbsp;to&nbsp;start honing their skills and learning new technologies or new expertise areas that are going to help them as we make these little&nbsp;transitions. So,&nbsp;it&#8217;ll be even&nbsp;more efficient with these new platforms that we\u2019re doing.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The really good part about this is that we did the training this year and we had&nbsp;over&nbsp;80%&nbsp;of&nbsp;our staff actually take the training&nbsp;and that includes the&nbsp;supervisors and managers and&nbsp;they\u2018re&nbsp;really engaged in that.&nbsp;Then,&nbsp;they are&nbsp;identifying what&nbsp;they&nbsp;need to develop.&nbsp;It also&nbsp;makes us&nbsp;understand where&nbsp;our&nbsp;gaps are.&nbsp;So,&nbsp;we can figure out where do we need to start focusing some energies&nbsp;on&nbsp;and&nbsp;there&nbsp;is a leadership team member need to get involved or is this something that we&#8217;ve got&nbsp;a frontline&nbsp;staff or&nbsp;a&nbsp;manager&nbsp;or a&nbsp;supervisor, who kind of can step in to take over&nbsp;some of the parts of the project and develop them.&nbsp;And,&nbsp;it gives everybody kind of ownership.&nbsp;Now,&nbsp;these gaps it&#8217;s not so much that we, as a leadership team,&nbsp;have to identify&nbsp;and&nbsp;our staff are motivated to say,&nbsp;\u201cHere is the gap.\u201d&nbsp;And in order to fix&nbsp;the gap,&nbsp;you can do&nbsp;A, B, and C. However,&nbsp;I want to learn how to do this if I don&#8217;t have the skills&nbsp;now&nbsp;and&nbsp;I can help you&nbsp;when&nbsp;the implementation comes in&nbsp;and&nbsp;do a different job because my job is going to shift.&nbsp;&nbsp;<\/p>\n\n\n\n<div id=\"4\" style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><em>So<\/em><\/strong><strong><em>,<\/em><\/strong><strong><em>&nbsp;with the current trend<\/em><\/strong><strong><em>,&nbsp;<\/em><\/strong><strong><em>in this current work from model<\/em><\/strong><strong><em>&nbsp;and<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>it<\/em><\/strong><strong><em>&nbsp;is all predicated<\/em><\/strong><strong><em>&nbsp;on<\/em><\/strong><strong><em>&nbsp;how&nbsp;<\/em><\/strong><strong><em>businesses open up and familiar normality comes into play<\/em><\/strong><strong><em>, how do you think expectations could change?<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong><strong><em>As things slowly start to open up, there might be a one more change in finding a new balance<\/em><\/strong><strong><em>&nbsp;and reinventing in keeping the culture and energy going and also the goals that you have set for yourself and your team.<\/em><\/strong><strong><em>&nbsp;<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Absolutely.&nbsp;So,&nbsp;we had actually, at&nbsp;one point,&nbsp;we were starting the transition back into the office and we talked about the hybrid model. So, no more than 25% of the staff will be on site&nbsp;in any point&nbsp;in&nbsp;day,&nbsp;so that&nbsp;that would be&nbsp;from&nbsp;Monday to&nbsp;Thursday.&nbsp;Everybody works from home&nbsp;on Friday,&nbsp;we got&nbsp;to test it out&nbsp;for a week. There was a spike&nbsp;in&nbsp;Texas with&nbsp;COVID&nbsp;cases,&nbsp;and so we abandoned.&nbsp;It was&nbsp;everybody&nbsp;stay at home&nbsp;but we do recognize that there is going to be a shift at some point.&nbsp;So,&nbsp;the Austin Texas&nbsp;area is a hub for tech and a lot of&nbsp;the companies&nbsp;like&nbsp;Indeed and Amazon are here and&nbsp;they&nbsp;were&nbsp;already on we are&nbsp;going to be 100%&nbsp;remote&nbsp;within, at least&nbsp;July.&nbsp;That&nbsp;kinda&nbsp;sets precedence for us.&nbsp;We&#8217;ve got to kind of look at what&#8217;s going on because in all of this we still&nbsp;hire people.&nbsp;So,&nbsp;that&#8217;s something that we have&nbsp;to contend with when we are hiring somebody, some&nbsp;companies are saying, \u201cHey, you can stay home.\u201d&nbsp;We&#8217;re&nbsp;saying, \u201cYou might have to come&nbsp;in.\u201d So,&nbsp;we&#8217;ve been evaluating what our model could&nbsp;be.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We are starting to really figure out&nbsp;making&nbsp;a hybrid model.&nbsp;We believe that&#8217;s going to be the new norm.&nbsp;We&#8217;ve proven we can do our jobs from home.&nbsp;There is no doubt that everybody can do it.&nbsp;It&#8217;s what&#8217;s&nbsp;lost&nbsp;from not being in the office that you&nbsp;can&#8217;t&nbsp;make up&nbsp;for your home. There aren\u2019t enough&nbsp;hours in the day to&nbsp;do informal meetings or the collaborative discussions. So,&nbsp;we are looking at&nbsp;how do we get to a point where we do transition people back and&nbsp;What\u2019s&nbsp;gonna&nbsp;be the push back because as you said everybody is very comfortable being&nbsp;from home. So, now it is not a situation to&nbsp;just say that we are going to&nbsp;start having&nbsp;people come back&nbsp;and make it&nbsp;look&nbsp;like it is a punitive. We have got&nbsp;to&nbsp;brand&nbsp;it&nbsp;and&nbsp;sell it&nbsp;as to why we want people to come in.&nbsp;For that collaborative effort, we need to have all of these&nbsp;initiatives, we need you to be on site so that we can talk with you,&nbsp;we can&nbsp;do things&nbsp;face-to-face, and combine that and sell&nbsp;that the new normal, it is going to&nbsp;start&nbsp;shifting, we have currently made the determination that we are 100% remote&nbsp;until January.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>January&nbsp;is going to be a flu season so we&#8217;re going to have to contend with that but what we&#8217;re doing is rather than saying,&nbsp;\u201cWe don&#8217;t know&nbsp;we&#8217;re&nbsp;doing. We\u2019re just going down the road,\u201d&nbsp;we gave ourselves a deadline. In&nbsp;January,&nbsp;we&#8217;re going to&nbsp;make a&nbsp;revaluation, we are going to look at where we are as a company&nbsp;in terms of our strategic initiatives for&nbsp;our&nbsp;staff.&nbsp;We&#8217;re going to look at the number of&nbsp;COVID&nbsp;cases here&nbsp;in the Austin&nbsp;Texas&nbsp;area and then start to evaluate&nbsp;and&nbsp;we have to continue to focus on what&#8217;s best&nbsp;for TML and talk to our employees and listen to the concerns they may have&nbsp;about coming into the office again.&nbsp;As I said,&nbsp;we&#8217;ve taken&nbsp;a number of&nbsp;safety&nbsp;precautions&nbsp;to help ensure that our office is safe. we believe that if 25% of staff&nbsp;are&nbsp;on site at&nbsp;a&nbsp;time,&nbsp;it&#8217;s&nbsp;pretty&nbsp;minimal, not a lot of interaction. Then,&nbsp;we maybe redesigning&nbsp;some of the office&nbsp;spaces itself to open up and make broader areas,&nbsp;so the desks&nbsp;are not even that close&nbsp;together but again we&#8217;re taking it one day at a time. We know that there is going to be a&nbsp;change or just we&#8217;re just going to wait and see&nbsp;what\u2019s going to work best for TML&nbsp;and get feedback from our staff&nbsp;so that we can&nbsp;revive the kind of comfort they are going to need&nbsp;to make those transitions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We hope that you enjoyed the podcast. Stay tuned for more insightful talks.&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About Our Speaker&nbsp; Jeremy&nbsp;D&nbsp;Stick is the Director of Human Resources for TML Health, an intergovernmental health benefits pool for municipalities&#8230;<\/p>\n","protected":false},"author":29,"featured_media":7157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[303],"tags":[30,311,68],"ppma_author":[28],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Create a Collaborative Mindset, Promote Teamwork, and Engage Employees?<\/title>\n<meta name=\"description\" content=\"Jeremy Stick, the Director of Human Resources for TML Health, an intergovernmental health benefits pool for municipalities and political subdivisions in Texas, gives amazing tips on how to create a collaborative mindset within teams 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